Global Dominion’s Customer Service Division: Consistently Surpassing the Standard

In customer service, meeting the benchmark is an achievement, but consistently surpassing it is proof of true excellence. At Global Dominion, we have made it our standard to go beyond what is expected.

While the industry standard Customer Satisfaction (CSAT) score for non-financing companies is 87 percent, Global Dominion has consistently outperformed this benchmark month after month. Just last month, we proudly recorded an impressive 90.22 percent CSAT, a testament to our commitment to exceptional service and client care.

At the heart of this achievement is the Customer Service Division (CSD), a team that works with speed, empathy, and precision.

“We focus on three key pillars: fast and efficient processes, clear communication, and genuine care for our borrowers,” said Ms. Rica Sabidor, Customer Service Manager of Global Dominion. “For us, it’s not just about completing the transaction; it’s about ensuring every client leaves satisfied and with full trust in Global Dominion.”

This philosophy is more than a guiding principle; it is a daily practice. From the moment a client reaches out until their concern is fully resolved, the CSD team makes sure that every interaction is handled with professionalism and empathy. This consistent approach not only addresses immediate needs but also builds long-term relationships anchored on trust and reliability.

Clients notice this difference in many ways.

“Mabilis naman ang aksyon ni Global at magaling ang mga staff na nag-assists sakin.” – Improso, A.; 5 – Very Satisfied; San Francisco

“Helpful sila lalo na sa mga rush clients tulad ko. Binibigyan din nila ng pagkakataon ang mga na-decline na sa loan ng ibang bangko. Kaya masasabi kong very helpful talaga sila.” – Yoo, C.; 5 – Very Satisfied; Davao – Car Financing

These consistent 5-star feedbacks speak volumes about Global Dominion’s commitment to providing an experience that is efficient, accommodating, and client-focused.

For Global Dominion, 90.22 percent is not the finish line; it is motivation. Through ongoing staff training, streamlined processes, and technology integration, we aim to set the bar even higher, redefining service standards in the financing industry.

Because at Global Dominion, we don’t just aim for satisfaction, we aim to surpass it, building loyalty, trust, and lasting relationships with every Ka-partner we serve. That’s the true meaning of #PwedePala and being your #KaPartnerMosaPagAngat!