Managing Privacy – Managing Reputation

Jamel Cruz

Lifestyle Tips

Jun 02, 2025

In today’s data-driven world, a company’s reputation is no longer just built on product quality or customer service, it is equally built on how well it protects the personal data of its customers, employees, and partners. At Global Dominion, we understand that managing privacy is managing reputation.

The Link Between Privacy and Trust

An article titled “Enhancing Consumer Perceptions of Privacy and Trust: A GDPR Label Perspective” (Fox, Lynn & Rosati, 2022) supports the potential of General Data Protection Regulation (“GDPR”) privacy labels for positively influencing perceptions of risk, control, privacy and trustworthiness and enhancing consumers’ willingness to transact and disclose data to online organizations.

Clients entrust us with sensitive personal and financial information, from income details to Know-Your-Client documents. In return, they expect us to safeguard that information with the highest level of care. A single data breach or misuse of information can erode years of trust and damage not just client relationships but also the company’s integrity in the financial industry.

By complying with the Data Privacy Act of 2012 and upholding best practices in data protection, we’re not only fulfilling a legal obligation, we’re also reinforcing our brand as a responsible and trustworthy lending institution.

Privacy Is Everyone’s Responsibility

Data protection is not just a job for IT or compliance officers. It involves all of us, from frontliners handling application forms to managers using client databases for analysis. Each employee has a role in protecting personal data by:

  • Collecting only what is necessary;
  • Storing it securely;
  • Sharing only with authorized persons; and
  • Properly disposing of unneeded or outdated records.

When we act with privacy in mind, we protect not just our clients, but our colleagues and our company’s name.

Our Commitment at Global Dominion

At Global Dominion, we take a proactive approach to privacy through:

  • Regular data privacy training for employees;
  • Clear policies on Data Protection and Information Security;
  • Strict internal controls and audit procedures; and
  • Transparent data processing practices communicated to clients.

Our Privacy Management Program ensures that every process involving personal data is assessed and managed responsibly, whether it’s for marketing, customer support, collections, or new product development.

The Bigger Picture

In an age of cyber threats, misinformation, and growing regulatory scrutiny, organizations that prioritize data privacy don’t just avoid penalties, they gain a competitive edge. A reputation built on trust, transparency, and ethical handling of data is a powerful asset. 

At Global Dominion, protecting data is protecting company goals and preserving our reputation.

Let us all continue to be vigilant, responsible, and respectful stewards of the data entrusted to us.

For questions or concerns regarding data privacy, you may reach out to the GDFI Data Protection Officer at gdfidpo@gdfi.ph.